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The European-born CEO of China’s leading tissue manufacturer discusses the changing nature of competition in the region and describes how learning to lead through trust and authenticity proved to be a personal turning point.

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In an industry besieged by digital competitors, GameStop’s omnichannel strategy is built on bricks and mortar.

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The global convenience store retailer is challenging retailing’s status quo through business model innovation and out-of-the-box partnerships.

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Publication

How do you energize a moribund retail giant? A renewed focus on the customer and investments in omnichannel retailing.

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Article

A leading designer explains how “design thinking” can help executives understand their customers and bring innovation to products and services.

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Publication

The rules of customer engagement are shifting as global retailers search for leaders able to master the ever-changing world of omnichannel commerce.

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