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The global convenience store retailer is challenging retailing’s status quo through business model innovation and out-of-the-box partnerships.

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Publication

The key is creating a culture where people are optimistic in the face of challenge, regularly seek to improve, and embrace the opportunities for reinvention that digital brings.

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Publication

When companies make a strategic shift, the chairman and board of directors must ensure the culture also pivots — starting with the top team — to make the strategy work.

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Publication

Smart leaders shape their company’s culture — instead of allowing the culture to shape the company.

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Companies that chase digital opportunities without first understanding whether their people have the requisite mind-sets to seize them will likely fail.

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Publication

The CEO of multinational biopharma company UCB describes how its focus on patients is creating business opportunities and instilling a deeper sense of purpose across the organization.

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Article

Leaders cast visible “shadows” over the cultures of their organizations — for good or ill. Only when the top team lives and breathes the changes it wants and expects from the organization will change succeed.

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Article

Strong customer strategies arise from strong customer cultures. Leaders can better shape — and sustain — them by adhering to five principles.

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Case Study

The CEO of Methodist Le Bonheur Healthcare describes how an effort to enhance a patient and family–centered culture of compassion helped the company improve associate satisfaction, patient experience, and clinical outcomes.

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Publication

To create true innovation and unleash productivity, manufacturing company leaders should consider a strategy beyond a focus on process improvement, cost, quality, and delivery that includes a culture change to enhance spirit, performance, and competitiveness.

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Publication

In an industry that historically has changed at a sedate pace, big banks have been altering the way they do things at dizzying speed. Facing narrow margins, tighter regulation and wary customers, they are forging new business models, transforming operational processes and re-orienting around service.

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