Search Results

The five essentials of customer-centric cultures
Knowledge Center
Digitization and fast-changing, often disruptive technology have irrevocably altered the business landscape, along the way ushering in a new era of the consumer. As a result, a company’s ability to achieve growth through product or service offerings that capture only the rational needs of customers (and not the emotional ones) is increasingly at risk. Thus, it is no surprise that executives seekin...


Culture's Seat in the Boardroom
Knowledge Center
...


The four principles of culture change
Knowledge Center
By Larry Senn When I founded Senn Delaney 37 years ago to focus solely on creating healthy, high-performance cultures and improving the spirit and performance of organizations, I had to do a lot of basic grounding in my discussions with leaders to explain what culture is and why it should be shaped instead of letting the culture shape the organization. Today, organizational culture has reached a t...


Leading Culture Change in Banking
Knowledge Center
...


The power of culture: A conversation with Dynegy CEO Robert Flexon
Knowledge Center
When Robert Flexon became CEO of Houston-based Dynegy in July 2011, he took on what he knew would be the biggest leadership challenge of his career. With an overleveraged balance sheet and a complete exodus of the executive team and board of directors, the once-mighty energy-generation company was fighting to survive. Flexon saw opportunity in the chaos, and began a bold plan to rebuild and create...


Creating a culture of mentorship
Knowledge Center
...


OldCulture Shaping
What We Do
Cultures happen by either default or design. An organization's culture plays a significant role in its ability to successfully execute strategic plans. We know that CEOs who treat culture as a key business strategy create a strong competitive advantage when they purposefully focus on creating a thriving culture throughout the organization that aligns people to the mission, purpose, vision, and val...


Jane Black
Our People
Jane Black is a principal in Heidrick Consulting's Senn Delaney Culture Shaping Practice. She has more than 25 years of experience partnering with businesses in achieving their strategies and goals though healthy, high-performance culture shaping. She is a trusted partner to CEOs, executive leaders, and organizational teams. Jane’s work is driven by the belief that a deliberate focus on an organiz...


Olivier Jeglot
Our People
Olivier Jeglot is a principal in Heidrick & Struggles’ Paris office and a member of Heidrick Consulting, with global expertise in leadership assessment and development solutions and services. As a trusted advisor, he partners with senior leaders to tackle their leadership and talent management challenges in order to achieve their strategic imperatives. Previously, Olivier worked at Aon Hewitt as a...


Christina D'Onofrio
Our People
Christina D’Onofrio is a principal in Heidrick Consulting's Senn Delaney Culture Shaping Practice. A self-motivated leader with more than 16 years of consulting experience in business transformation strategy and implementation, Christina brings a deep understanding and passion for the human element of transformation. She has expertise in corporate culture-shaping, leader engagement and mobilizatio...


Board Effectiveness
What We Do
The demands on Chairmen and Boards are accelerating rapidly due to increased scrutiny and higher expectations from regulators, activist shareholders and the business media. Governance and compliance remain significant issues that Boards must address, but are only part of the story. A truly effective board of directors is concerned to move ‘beyond compliance’ focusing on behavioral and relationship...


Creating a Coaching Culture That Works
Knowledge Center
The UK’s economy is growing at the fastest pace since the recession, yet organizations still face uncertainty. Since this volatility is set to continue for the foreseeable future, organizations must look within to grow and flourish. Enabling leaders and employees to succeed is a crucial part of ensuring competitive advantage. Those who realize their full potential can have a dramatic impact on fin...


What leadership shadow do you cast?
Knowledge Center
"A leader doesn’t just get the message across; he is the message.”  —Warren Bennis The importance of culture and its effects on organizational performance are by now well known. Indeed, the topic has gone mainstream to the degree that “culture” was Merriam-Webster’s word of the year for 2014. Yet even as issues of organizational culture lie at the heart of merger clashes, strategy failures, and ch...


Amy Turner
Our People
Amy Turner is a principal in Heidrick Consulting's Senn Delaney Culture Shaping Practice; she is based in the London office. She has more than 25 years of experience leading businesses to achieving their strategies and goals through high-performance culture shaping. She is highly skilled at organization design, strategy development, change management, team development, executive development and ex...


Larry Senn
Our People
Larry Senn is a pioneer in the field of corporate culture. He is chairman and founder of international culture-shaping firm Senn Delaney, a Heidrick & Struggles company. Larry's vision and leadership for more than 40 years has helped Senn Delaney become widely recognized as the leading authority and practitioner in the field of culture shaping. Larry has led culture-shaping engagements for the CEO...


Changing bank culture: Lessons from the financial crisis
Knowledge Center
Losing their way The financial crisis exposed the weaknesses in many financial institutions. It showed that some banks had lost their way. Customers were no longer the focus. Making money had become the objective, rather than taking care of your customers or clients, and doing what was right for them. A number of financial institutions started designing things for a counterparty rather than the cu...


Celine Bonis
Our People
Céline Bonis is a principal in Heidrick & Struggles’ Paris office and is a member of the global Leadership Consulting Practice. Prior to joining Heidrick & Struggles, Céline worked for Capgemini Consulting. As a manager in the financial services sector, she was involved in a wide range of strategic transformation and change management projects, supporting executive teams of significant French insu...


Talent is your biggest risk
Knowledge Center
...


Regina Salvucci
Our People
Regina Salvucci is a partner in Heidrick Consulting's Senn Delaney Culture Shaping Practice. Regina's professional history has enabled her to experience the importance of healthy functioning at all levels in order to achieve optimum organizational performance. Her view from the field and her experience working with senior leadership teams, labor unions and customers, and from owning her own busine...