Knowledge Center: Podcast

Financial Services

Podcast episode 22: Rethinking the customer journey in consumer banking

1/7/2019 Heidrick & Struggles

Podcast episode 22: Rethinking the customer journey in consumer banking

The Heidrick & Struggles Leadership Podcast explores the intersection of business, organizational culture, and talent in conversations with leading thinkers around the world.

In this podcast, Heidrick & Struggles’ Sophie Scholes talks to Andrew Bester, CEO of The Co-operative Bank. Bester talks about the challenges both the consumer banking sector and The Co-operative Bank face in a digital world and the steps The Co-op Bank is taking to overcome them. He also shares the need to always put people first—both inside and outside the organization—all along the customer journey.

Listen to all of our podcasts here.


Related Content

Podcast episode 18: Shaping the future of banking
Winning with digital: Lessons from financial services
Article
Publication
Event
Video
Podcast
See All